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Centralized Knowledge Management, Santa Rosa City in Santa Rosa City, Calabarzon

Management

Centralized Knowledge Management Job ID S_D-0747406 Job type Full-time Regular Work country Philippines Position type Professional Work city Santa Rosa City Posted 30-Apr-2015 Travel No travel Job area IT&Telecommunications (non consulting) Business group IBM Sales&Distribution Job category IT Specialist Business unit HR S&D Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No Job description Relevant experience - 3 year's as tech Support JOB DESCRIPTION Build and maintain knowledge base Coordinate with Resolver groups on updates to Knowledge articles Coordinate with internal teams and finding the requirements to create knowledge Articles Interact with client on regular basis to update process related documents Consolidate feedback from operations and make appropriate changes to knowledge articles Ensuring the documents are updated as per agreed timelines Liaise with global teams regularly maintain same standards as theirs Conducting Team huddles to educate CSR's on process updates and updates to documents Drive towards process improvements. SKILLS REQUIRED Excellent verbal and written communication skills. Should be able to do Content Writing Should be willing to work in shifts along with the team in customer business time. Overall should be a good team player with willingness to learn and drive to achieve. Proactive and focused on Metrics. Good Excel skills and Reporting knowledge Should be able to drive Continuous Improvement in the process. Compliance - 100% IT-Sec and onetime and accurate ILC clocking in last 6 months Should have a had a good attendance record Required * Bachelor's Degree * English: Fluent Additional information SKILLS REQUIRED Excellent verbal and written communication skills. Should be able to do Content Writing Should be willing to work in shifts along with the team in customer business time. Overall should be a good team player with willingness to learn and drive to achieve. Proactive and focused on Metrics. Good Excel skills and Reporting knowledge Should be able to drive Continuous Improvement in the process. Compliance - 100% IT-Sec and onetime and accurate ILC clocking in last 6 months Should have a had a good attendance record 3 Years as Tech Support Specialist  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Philippines IBM Santa Rosa City, PHL
Location
Santa Rosa City
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